11/20/2023 0 Comments Youtube riddle school 2She said she listens to her patients’ concerns and ensures they leave the clinic with “their questions answered and a smile on their face.” We are so proud to recognize these individuals and clinical groups who are consistently going above and beyond to ensure our patients receive the care they deserve.”Ĭassandra Bruns, DNP, APRN, FNP-BC Inder Raj Grewal, MBBS and Bethany Sanders, MSN, CNM, are the VUMC clinicians who finished FY 2023 with a perfect top box score of 100%.īruns, a nurse practitioner in adult kidney and pancreas transplant, has been with VUMC for six years. “The Medical Center’s mission is ‘personalizing the patient experience through our caring spirit and remarkable capabilities,’ and the individuals and teams receiving these awards are doing just that. “These awards are based on direct feedback from our patients and are a clear indication of the dedication our clinicians and clinical teams have to providing compassionate, patient-centered care,” said David Haynes, MD, MMHC, Chief Patient Experience Officer. Eligibility was dependent on having at least 30 surveys returned by patients during FY 2023. The provider-related questions on the medical practice/clinic survey were used to recognize individual clinicians. All areas above the 90th percentile received an award. The top box scores (the percent of the best possible responses) of all the survey questions were compared to the Press Ganey benchmark. Many satellite Vanderbilt Health outpatient clinics, Vanderbilt Health Clinic at Walgreens locations in Middle Tennessee, and health clinics at Metro Nashville Public Schools, are included in the outpatient clinical spaces covered by the surveys. The awards recognizing exceptional performance and commitment to service excellence are based on surveys administered by the health care solutions and consultant company Press Ganey across various service areas including medical practice/clinics, inpatient, ambulatory surgery, outpatient services and others. Congratulations to all the providers and areas on achieving this level of excellence in delivering safe, compassionate care.”Ĭlinical service areas and VUMC providers - including physicians, physician assistants and certified registered nurse practitioners- were honored for ranking in the top 10% nationally in patient experience for fiscal year 2023 (July 1, 2022, to June 30, 2023). “I am so proud of the commitment we have to delivering on our Credo and Patient and Family Promise to every patient or colleague, every time. “We have another year where more providers and areas achieved a patient experience award,” said Vice President of Patient Experience Brian Carlson. Vanderbilt University Medical Center is recognizing 638 clinicians and 232 clinical areas for earning Excellence in Patient Experience awards for fiscal year 2023, an increase in both categories over last year. Not pictured is Bethany Sanders, MSN, CNM, who also received a perfect score. Chief Patient Experience Officer David Haynes, MD, center, presented Excellence in Patient Experience awards to Cassandra Bruns, DNP, APRN, FNP-BC, left, and Inder Raj Grewal, MBBS, who had perfect top box scores of 100%.
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